Comments on: Dabs.com Delivery Problems http://www.gringod.com/2004/09/15/dabscom-delivery-problems/ Randomised nonsense. Fri, 04 Nov 2011 08:49:25 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Martin http://www.gringod.com/2004/09/15/dabscom-delivery-problems/comment-page-2/#comment-140712 Martin Wed, 16 Mar 2011 20:12:02 +0000 http://www.gringod.com/archives/2004/09/15/dabscom-delivery-problems/#comment-140712 Dabs is a nightmare! I have sent them faulty processor a MONTH AGO and they do not respond to any mail. They have no phone. I definitely do not buy anything there anymore. Dabs is a nightmare!

I have sent them faulty processor a MONTH AGO and they do not respond to any mail. They have no phone.

I definitely do not buy anything there anymore.

]]> By: Tom http://www.gringod.com/2004/09/15/dabscom-delivery-problems/comment-page-2/#comment-131945 Tom Mon, 20 Sep 2010 08:30:44 +0000 http://www.gringod.com/archives/2004/09/15/dabscom-delivery-problems/#comment-131945 Well i just managed to have a nightmare weekend thanks to dabs and home delivery network. Requested a Saturday delivery, stayed in all day and surprise surprise, the guy never turned up. Waited until Monday and called Home Delivery and they said the driver couldn't find the address and his reason was "football". Called dabs and they have fully refunded my delivery. Couldnt be happier with dabs (just a shame they hide there telephone number so well). Home Delivery Network continue to be a complete joke of a company. Shame the recession never hit them. Well i just managed to have a nightmare weekend thanks to dabs and home delivery network.

Requested a Saturday delivery, stayed in all day and surprise surprise, the guy never turned up. Waited until Monday and called Home Delivery and they said the driver couldn’t find the address and his reason was “football”.

Called dabs and they have fully refunded my delivery. Couldnt be happier with dabs (just a shame they hide there telephone number so well).

Home Delivery Network continue to be a complete joke of a company. Shame the recession never hit them.

]]> By: cici http://www.gringod.com/2004/09/15/dabscom-delivery-problems/comment-page-2/#comment-127554 cici Wed, 28 Jul 2010 10:04:24 +0000 http://www.gringod.com/archives/2004/09/15/dabscom-delivery-problems/#comment-127554 Many thanks for DABs tel nos. I spoke to a very nice young lady abd she gave me the tel no of their Customer service 08704293407. If is no answer, leave a message and try again later. I spoke to another nice lady (my lucky day!) and she gave me 2 tel nos for LG. Good luck! Many thanks for DABs tel nos. I spoke to a very nice young lady abd she gave me the tel no of their Customer service 08704293407. If is no answer, leave a message and try again later. I spoke to another nice lady (my lucky day!) and she gave me 2 tel nos for LG.
Good luck!

]]> By: Jon http://www.gringod.com/2004/09/15/dabscom-delivery-problems/comment-page-2/#comment-119522 Jon Tue, 04 May 2010 16:55:24 +0000 http://www.gringod.com/archives/2004/09/15/dabscom-delivery-problems/#comment-119522 PS I am not the same Jon as the one inside DABS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PS I am not the same Jon as the one inside DABS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

]]> By: Jon http://www.gringod.com/2004/09/15/dabscom-delivery-problems/comment-page-2/#comment-119519 Jon Tue, 04 May 2010 16:52:37 +0000 http://www.gringod.com/archives/2004/09/15/dabscom-delivery-problems/#comment-119519 Previous posting was interesting. I've just bought a little 19" combined TV/monitor made by LG from DABS and it sags forward too. The flimsy plastic foot is just not rigid enough to hold it upright - it sags about 5 degrees forward and is so bad that it's gone in may bedroom - if it were visible to visitors that would all ask if it was bust or whet! This has badly disappointed me and only the fact that I have been unwell has kept me back from contacting them about. Also compounded by the fact that in spite of all the chortling DABS does about service awards etc., I have had to realise that it's inescapable that customer service with them is just continuous cr*p. The pity is that they have a lot of good elements but they do not hold together and function well enough as a whole. My experience: bad product description led me to buy a wireless router that turned out to be for cable, although the web info did not mention cable. I had to use the online chat and contradict what the Karen xxxx person was saying in order to get me postage refund. She asserted that I had bought multiope items in the purchase and thus postage would not be refunded. I had to tell her that that was not the case. Anyone with my order onscreen would have seen that. I object to having to chisel to get back what's righfully mine. Today I tried to but another item and it would only offer me free but slow post delivery. It would not explain whay it was doing that and once again their chat people, Karen yyyy, was of no help. I bought the item elsewhere. I shall coninue to use them to read customers opinions (very very valuable), but I can't see myself buying much from them anymore. I honstly belive that if their customer people actually SPOKE to us using their vocal chords they would be more productive and be more helpful. The view I have of their chat people is of a collection of indiviuals who can't get back-up to sort out difficult questions so they either don't complete dialogues or give formulaic advice from a poor knowledge base. Aargh, the Internet can deliver more than this!!!!!!!!!!!!!!!!!! Previous posting was interesting. I’ve just bought a little 19″ combined TV/monitor made by LG from DABS and it sags forward too. The flimsy plastic foot is just not rigid enough to hold it upright – it sags about 5 degrees forward and is so bad that it’s gone in may bedroom – if it were visible to visitors that would all ask if it was bust or whet! This has badly disappointed me and only the fact that I have been unwell has kept me back from contacting them about. Also compounded by the fact that in spite of all the chortling DABS does about service awards etc., I have had to realise that it’s inescapable that customer service with them is just continuous cr*p. The pity is that they have a lot of good elements but they do not hold together and function well enough as a whole. My experience: bad product description led me to buy a wireless router that turned out to be for cable, although the web info did not mention cable. I had to use the online chat and contradict what the Karen xxxx person was saying in order to get me postage refund. She asserted that I had bought multiope items in the purchase and thus postage would not be refunded. I had to tell her that that was not the case. Anyone with my order onscreen would have seen that. I object to having to chisel to get back what’s righfully mine. Today I tried to but another item and it would only offer me free but slow post delivery. It would not explain whay it was doing that and once again their chat people, Karen yyyy, was of no help. I bought the item elsewhere. I shall coninue to use them to read customers opinions (very very valuable), but I can’t see myself buying much from them anymore. I honstly belive that if their customer people actually SPOKE to us using their vocal chords they would be more productive and be more helpful. The view I have of their chat people is of a collection of indiviuals who can’t get back-up to sort out difficult questions so they either don’t complete dialogues or give formulaic advice from a poor knowledge base. Aargh, the Internet can deliver more than this!!!!!!!!!!!!!!!!!!

]]> By: Susan Annan http://www.gringod.com/2004/09/15/dabscom-delivery-problems/comment-page-2/#comment-109738 Susan Annan Sat, 27 Mar 2010 15:14:02 +0000 http://www.gringod.com/archives/2004/09/15/dabscom-delivery-problems/#comment-109738 Hi everyone,thank you,for all those reviews. I cant wait to contact,dabs with my complaint. I have just bought a LG TV which arrived on time,but wjen i went to put it up,it would not stand straight,it was bent forward. Has anyone else bought this tv 22",with freeview. Good buy,im thinking not. Will be contacting most of the numbers,that you kind people,have left,for all us new customers..Good luck to you all. Hi everyone,thank you,for all those reviews. I cant wait to contact,dabs with my complaint. I have just bought a LG TV which arrived on time,but wjen i went to put it up,it would not stand straight,it was bent forward. Has anyone else bought this tv 22″,with freeview. Good buy,im thinking not. Will be contacting most of the numbers,that you kind people,have left,for all us new customers..Good luck to you all.

]]> By: Steve http://www.gringod.com/2004/09/15/dabscom-delivery-problems/comment-page-2/#comment-102661 Steve Mon, 01 Mar 2010 17:03:39 +0000 http://www.gringod.com/archives/2004/09/15/dabscom-delivery-problems/#comment-102661 Ordered £750.00 worth of PC components for a new system, paid £20.00 for Saturday delivery, only the case arrived, the rest of the components (£700.00 worth) has vanished into thin air. The courier (HDNL) says DABS have only given them the one box, can't get hold of a human at DABS for love nor money. I have been a DABS customer for more than ten years, I bought my first PC from them, and many other PC's and bits and pieces over the years, as have alot of my family and friends due to my recomendation, well, you can guess what I'll be telling them now !! Avoid DABS like the plague. Ordered £750.00 worth of PC components for a new system, paid £20.00 for Saturday delivery, only the case arrived, the rest of the components (£700.00 worth) has vanished into thin air. The courier (HDNL) says DABS have only given them the one box, can’t get hold of a human at DABS for love nor money.

I have been a DABS customer for more than ten years, I bought my first PC from them, and many other PC’s and bits and pieces over the years, as have alot of my family and friends due to my recomendation, well, you can guess what I’ll be telling them now !!

Avoid DABS like the plague.

]]> By: Richard http://www.gringod.com/2004/09/15/dabscom-delivery-problems/comment-page-2/#comment-99609 Richard Wed, 17 Feb 2010 17:43:35 +0000 http://www.gringod.com/archives/2004/09/15/dabscom-delivery-problems/#comment-99609 Ditto ditto ditto ditto etc etc etc etc etc, add me to this ever increasing list of identical problems. I have spoken briefly to Nic Colley and sent the e-mail she requested, if I do not receive a satisfactory response my next call will be to a friend who is in the employ of a National weekend newspaper who specialises in expose's of large companies/corporations with such reprehensible practices, and we'll see how good for business a media spotlight is. Ditto ditto ditto ditto etc etc etc etc etc, add me to this ever increasing list of identical problems.

I have spoken briefly to Nic Colley and sent the e-mail she requested, if I do not receive a satisfactory response my next call will be to a friend who is in the employ of a National weekend newspaper who specialises in expose’s of large companies/corporations with such reprehensible practices, and we’ll see how good for business a media spotlight is.

]]> By: Chris http://www.gringod.com/2004/09/15/dabscom-delivery-problems/comment-page-2/#comment-95787 Chris Tue, 19 Jan 2010 16:05:30 +0000 http://www.gringod.com/archives/2004/09/15/dabscom-delivery-problems/#comment-95787 I would reccomend anyone having problems contact the courier service first. For me this was HDNL. I placed an order on 11 January which showed as delivered 12 January. I haven't bothered chasing until yesterday because I was in no particular hurry but was concerned when I tried and found the same as everyone else, Dabs have no phone number on their website. Instead of bothering with their email system I called HDNL who advised me my item had been left with a neighbour all of this time... they had not thought to leave a note at my house or update the Dabs website with said information! If your case is different and the courier service deny having received the product from Dabs at least you will know where the problem lies and Dabs cannot fob you off by blaming the courier. I would reccomend anyone having problems contact the courier service first. For me this was HDNL. I placed an order on 11 January which showed as delivered 12 January. I haven’t bothered chasing until yesterday because I was in no particular hurry but was concerned when I tried and found the same as everyone else, Dabs have no phone number on their website.

Instead of bothering with their email system I called HDNL who advised me my item had been left with a neighbour all of this time… they had not thought to leave a note at my house or update the Dabs website with said information!

If your case is different and the courier service deny having received the product from Dabs at least you will know where the problem lies and Dabs cannot fob you off by blaming the courier.

]]> By: Jon http://www.gringod.com/2004/09/15/dabscom-delivery-problems/comment-page-2/#comment-95774 Jon Tue, 19 Jan 2010 14:20:45 +0000 http://www.gringod.com/archives/2004/09/15/dabscom-delivery-problems/#comment-95774 Hi Owen, Hi Catherine, thanks for the comments. Owen - I haven't posted here in isolation, however I know some people do come by this way, and I wanted to offer the official route into the team. Of course the website has contact details, either a chat option, or an email option too. Telephone support is a hotly debated subject within the business, currently it isn't offered but there are business cases both for and against. Catherine - if you received a reply it will either have been an automated acknowledgement, or you may have made a mistake in typing the address? We don't have a mailbox as such, so they don't get bounced like a full Outlook box would. If you are a consumer and you call the Business Sales team, I'm afraid they will not be positioned to help and it will just cause more frustration. Try the emails/chat first, please! As ever, please get in touch with the team if you need help for all the reasons I gave above. Trying to make shortcuts just impacts on service for everyone while the wrong people forward your contact to the wrong team multiple times! Cheers Jon Hi Owen, Hi Catherine,

thanks for the comments.
Owen – I haven’t posted here in isolation, however I know some people do come by this way, and I wanted to offer the official route into the team. Of course the website has contact details, either a chat option, or an email option too.
Telephone support is a hotly debated subject within the business, currently it isn’t offered but there are business cases both for and against.
Catherine – if you received a reply it will either have been an automated acknowledgement, or you may have made a mistake in typing the address? We don’t have a mailbox as such, so they don’t get bounced like a full Outlook box would. If you are a consumer and you call the Business Sales team, I’m afraid they will not be positioned to help and it will just cause more frustration. Try the emails/chat first, please!

As ever, please get in touch with the team if you need help for all the reasons I gave above. Trying to make shortcuts just impacts on service for everyone while the wrong people forward your contact to the wrong team multiple times!

Cheers

Jon

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