Comments on: Yet more Dabs.com details

By: Miss Mac Monkey

Miss Mac Monkey — Mon, 24 Aug 2009 12:41:05 +0000

I too have been abandoned in my hour of need my Dabs.com…

Finding these postings at least supports my frustration.

I will endeavour to contact s human being and let you know how I get on.

By: Dave

Dave — Tue, 30 Sep 2008 13:17:27 +0000

Dabs is most deffinatly one of the worst online shopping websites on the internet, i ordered 270 pound headphones off them and it has been far too long so i wanted to cancel my order but i cant because the staff are so unhelpful i tried ringing ever number there was only 1 worked and tehy told me they could do nothing the online chat service didnt work i tried to make a new account and it wouldnt let me….i stil havent had any success in cancellig my order and they have taken the money out of my bank when it hasnt even beeen shipped there the biggest scam ever

By: Duncan

Duncan — Mon, 14 Jan 2008 13:19:48 +0000

Fortunately, my experiences are not as bad as most!!!

I ordered a PC from Dabs on 19th December and paid extra for Next Business Day delivery, waited in all day on the 20th, then found out it had only shipped that day, waited in all day on the Friday…no parcel, no card.

Got through on the online chat to be told they had tried to deliver but no one in….bullshit!!!

Emailed them requesting a refund of the carriage charges as I ended up going to Amtraks warehouse to collect the following day, they replied saying sorry but the courier had tried to deliver, basically calling me a liar.

I have replied threatening legal action, not for the money, but because of the principal, they will not be getting any more of my business.

By: Sanjiv

Sanjiv — Wed, 12 Dec 2007 23:31:56 +0000

Ive totally had enough of these idiots a Dabs please see below the latest mail Ive sent them .
Will try the numbers you have listed first thing tommorow thanks .

Order Placed 16th November 2007 both my stands came with legs missing and damaged packaging they also arrived separate ! this first was 6 days late !! and the second was 10 days late I have sent over 25 emails and keep getting told 3 days later that a replacment has been sent but its now 4 weeks after payment and still nothing !! I have contacted my solicitor and trading standard and BBCs Watchdog and you still havent even bothered to get a senior member to contact me !!!

Where are my stands?? and if you cant deliver them give me a refundand compensate me for over 8 days of waiting for them !!!

I have also requested your MDs name and full postal address for my solicitor and you can even respond to that !!

You guys are a complete joke and cant wait to see you in court !!

I have as you already know spent hours mailing and taking days off waiting for my paid products!!

By: Michal

Michal — Thu, 29 Nov 2007 22:46:49 +0000

thanks a lot. I’ll try my bank first. If they won’t help me I’ll try the letter then. Thank you Gringod!!

By: gringod

gringod — Thu, 29 Nov 2007 13:10:35 +0000

Hi Michal, sorry to hear about your problems. Did you use a credit card to purchase the laptop? If you did, I would give them a call and get them to get the money back from Dabs. If not, don’t give in, if you don’t get a positive answer keep asking to be passed higher up the chain of command.

Also, putting pen to paper and writing a letter may help. Make sure you write to someone high up in the company (even by title if you don’t have a name) and mark it as “private and confidential”.

By: Michal

Michal — Wed, 28 Nov 2007 23:51:47 +0000

I ordered lap top from dabs.ie, they charged my account 600euro on 30 oct 07 for it and today is 28 nov 07 and I didn’t recieve anything. according to Parcel Force my lap top was delivered to me on 1 nov 07, but it’s bull shit, I didn’t get anything!! Dabs.ie keep responding to my e-mails that they still didn’t get definite answer from Parcel Force about it. Dabs.ie or Parcel Force are trying to rob me. but I’m not gonna give up, I’m happy to find this website, at least some phone numbers… thanks!!!

By: Comment on Yet more Dabs.com details by Andrew

Comment on Yet more Dabs.com details by Andrew — Wed, 28 Nov 2007 01:10:30 +0000

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By: gringod

gringod — Mon, 29 Oct 2007 18:36:23 +0000

When everything works out fine there is no problem with Dabs.com selling US Imports. The problem arises when things go wrong.

Under UK law Dabs.com must handle any warranty claims you may have, unfortunately it can be a little difficult to get them to do this. In the past they have refused to do this and have told me to go direct to the manufacturer. If you try this with a US import, the manufacturer may tell you that your warranty is only valid within the US.

By: Jim

Jim — Mon, 29 Oct 2007 10:46:57 +0000

“BEWARE DABS.COM SELLS AMERICAN IMPORTS”

Why is this a problem?

I’ve had nothing but excellent service from Dabs customer service. Chat gets through first time, always got someone on the phone with little waiting.