Comments on: More Trouble with Dabs.com

By: john southworth

john southworth — Fri, 10 Sep 2010 08:32:58 +0000

So, they sold out to BT five years ago.(David Atherton did.) They’ve just sold me an obsolete Acer netbook (refurbed), but of course they didn’t tell me that, whose battery won’t hold any charge. Although I was answered immediately by an efficient and helpful lady, I have to contact ACER with my problem .

I didn’t get much sympathy, just a shrug of the metaphorical shoulders by phone, and a ‘very sorry, John, but not our problem anymore’ ! A bit annoying to say the least as my wife is sat in her hospital bed with a Laptop and a useless battery, and, she can’t talk, as she’s had a throat op. !!!!

By: Someone Special

Someone Special — Fri, 09 Jul 2010 21:27:32 +0000

In fairness to the staff, it is the Directors who make all the decisions at dabs, they decided to stop phones and wanted to distill a ‘cant be bothered dealing with communication’ attitude. Yes it does stink but try the following numbers which I am sure you will enjoy.

By: Camera Sale

Camera Sale — Fri, 11 Sep 2009 13:02:06 +0000

Nice Stuffs. I will keep visiting this very often.I don’t know what to say except that I have enjoyed reading.Cud U Give Me Some Information On Camera Sale??

By: Bruce

Bruce — Sat, 29 Aug 2009 17:09:12 +0000

I’m on the verge of legal action after finding out what I thought was a new LCDTV was used. They say it was clearly marked as such but after 3 requests cannot provide evidence.

By: nigel

nigel — Wed, 09 Apr 2008 08:30:43 +0000

Whayhay! I had problems with cancelled orders ( no notification , just cancelled….WTF!!)

tried webaccounts@.. and assistance@… for DAYS!! no joy….

finally got through on 0870 4293700 (marketing dept) and they were actually helpful! i am told the problem has been rectified and will try again (they are the only people with the product in stock and everyone else will take ages)

NB for other people.. DONT change ANYTHING in your address because the account will get blocked! I tried to add Ltd to my address as i became a LTD company.. and it screwed everything up.
Nigel

By: John

John — Fri, 07 Dec 2007 15:03:51 +0000

I hate Dabs right now. In the 4 days I’ve been waiting for the security team to realise that the information they keep requesting from me has been sent to them three times now, so that they can finally authorise my card, I have been shopping around. I simply can’t find another supplier who comes close on total price for the five items I’ve ordered.
I would love dearly to cancel the order, and have almost done it out of spite, but these are non essential items so I can’t justify to myself paying more for a quicker service elsewhere. If there’s just one company out there who are a cheap on a wide range of products, please somebody point me to them, so I never have to deal with Dabs pointless security checks and useless customer service again.
I will certainly never make any single large purchase from them, as their return policy stinks, and definitely never order anything that I need in a hurry!
I could rant for pages about my experience e-mailing the web accounts department and the uselessness of the online chat representatives, but it’s all been said before.
If you can afford to wait an indeterminate period for your items, and it’s nothing too expensive, then by all means shop with Dabs if they’re the cheapest. Otherwise keep clear is my advice!

By: Peter Judge

Peter Judge — Mon, 03 Dec 2007 11:34:15 +0000

Thanks all for this message.
It comes up at the top of a Google search for “Dabs Phone Number”, and has helped me get in touch with Dabs.

I too paid for next day delivery and heard nothing for a week.

Email and chat seem to be useless for getting in touch with Dabs.

I dialled the phone number above, and the person I spoke to said, “This is marketing, would you like to put me through to customer service?”

I asked for a number for customer service, in case the system dropped me, and she said “We don’t have a number for customer service.”

you do now, I thought, and you are it.

Customer service apologised, promised to chase the order and offered to refund the premium delivery charge.

Let’s hope it works, but if not, at least I have a phone number.

Peter

By: Pete

Pete — Wed, 26 Sep 2007 16:29:09 +0000

Unbelievable, I’ve just bought through dabs some items and paid a hefty price for “next day delivery”. Next day delivery for them seems to be not the next day.

I unfortunatley had to enter the chat room for dabs as there is no number to dial. A blonde girl’s face appears however I am promptly connected to “Steve”. Steve I can only assume put me 7th in the queue because his internet porn was taking up more bandwidth and so couldn’t accommodate me until it had fully downloaded.

I compared dabs with a few other companies. But unfortunatley they were cheaper on price so I went with them.

FAILURE!

By: Patrick

Patrick — Wed, 12 Sep 2007 16:49:37 +0000

I recently had a problem with them regarding non delivery of goods, customer services is a joke. 17 days after my order was “despatched” and after several contacts by live chat and email they decided to get up off their a***s and do something about it. They sure know how to lose customers.

By: Bart

Bart — Thu, 06 Sep 2007 13:18:18 +0000

Ive had problems with products being delivered that are not as described, were supposed to be new but are blatantly second hand.

I emailed Steve Minshull and got an out of office reply saying to email: csmanager@dabs.com if that is any help to you guys.