Comments on: More Trouble with Dabs.com http://www.gringod.com/2005/02/14/more-trouble-with-dabscom/ Randomised nonsense. Thu, 11 Mar 2010 07:04:22 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: Camera Sale http://www.gringod.com/2005/02/14/more-trouble-with-dabscom/comment-page-1/#comment-79992 Camera Sale Fri, 11 Sep 2009 13:02:06 +0000 http://www.gringod.com/archives/2005/02/14/more-trouble-with-dabscom/#comment-79992 Nice Stuffs. I will keep visiting this very often.I don't know what to say except that I have enjoyed reading.Cud U Give Me Some Information On Camera Sale?? Nice Stuffs. I will keep visiting this very often.I don’t know what to say except that I have enjoyed reading.Cud U Give Me Some Information On Camera Sale??

]]> By: Bruce http://www.gringod.com/2005/02/14/more-trouble-with-dabscom/comment-page-1/#comment-78376 Bruce Sat, 29 Aug 2009 17:09:12 +0000 http://www.gringod.com/archives/2005/02/14/more-trouble-with-dabscom/#comment-78376 I'm on the verge of legal action after finding out what I thought was a new LCDTV was used. They say it was clearly marked as such but after 3 requests cannot provide evidence. I’m on the verge of legal action after finding out what I thought was a new LCDTV was used. They say it was clearly marked as such but after 3 requests cannot provide evidence.

]]> By: nigel http://www.gringod.com/2005/02/14/more-trouble-with-dabscom/comment-page-1/#comment-40019 nigel Wed, 09 Apr 2008 08:30:43 +0000 http://www.gringod.com/archives/2005/02/14/more-trouble-with-dabscom/#comment-40019 Whayhay! I had problems with cancelled orders ( no notification , just cancelled....WTF!!) tried webaccounts@.. and assistance@... for DAYS!! no joy.... finally got through on 0870 4293700 (marketing dept) and they were actually helpful! i am told the problem has been rectified and will try again (they are the only people with the product in stock and everyone else will take ages) NB for other people.. DONT change ANYTHING in your address because the account will get blocked! I tried to add Ltd to my address as i became a LTD company.. and it screwed everything up. Nigel Whayhay! I had problems with cancelled orders ( no notification , just cancelled….WTF!!)

tried webaccounts@.. and assistance@… for DAYS!! no joy….

finally got through on 0870 4293700 (marketing dept) and they were actually helpful! i am told the problem has been rectified and will try again (they are the only people with the product in stock and everyone else will take ages)

NB for other people.. DONT change ANYTHING in your address because the account will get blocked! I tried to add Ltd to my address as i became a LTD company.. and it screwed everything up.
Nigel

]]> By: John http://www.gringod.com/2005/02/14/more-trouble-with-dabscom/comment-page-1/#comment-31157 John Fri, 07 Dec 2007 15:03:51 +0000 http://www.gringod.com/archives/2005/02/14/more-trouble-with-dabscom/#comment-31157 I hate Dabs right now. In the 4 days I've been waiting for the security team to realise that the information they keep requesting from me has been sent to them three times now, so that they can finally authorise my card, I have been shopping around. I simply can't find another supplier who comes close on total price for the five items I've ordered. I would love dearly to cancel the order, and have almost done it out of spite, but these are non essential items so I can't justify to myself paying more for a quicker service elsewhere. If there's just one company out there who are a cheap on a wide range of products, please somebody point me to them, so I never have to deal with Dabs pointless security checks and useless customer service again. I will certainly never make any single large purchase from them, as their return policy stinks, and definitely never order anything that I need in a hurry! I could rant for pages about my experience e-mailing the web accounts department and the uselessness of the online chat representatives, but it's all been said before. If you can afford to wait an indeterminate period for your items, and it's nothing too expensive, then by all means shop with Dabs if they're the cheapest. Otherwise keep clear is my advice! I hate Dabs right now. In the 4 days I’ve been waiting for the security team to realise that the information they keep requesting from me has been sent to them three times now, so that they can finally authorise my card, I have been shopping around. I simply can’t find another supplier who comes close on total price for the five items I’ve ordered.
I would love dearly to cancel the order, and have almost done it out of spite, but these are non essential items so I can’t justify to myself paying more for a quicker service elsewhere. If there’s just one company out there who are a cheap on a wide range of products, please somebody point me to them, so I never have to deal with Dabs pointless security checks and useless customer service again.
I will certainly never make any single large purchase from them, as their return policy stinks, and definitely never order anything that I need in a hurry!
I could rant for pages about my experience e-mailing the web accounts department and the uselessness of the online chat representatives, but it’s all been said before.
If you can afford to wait an indeterminate period for your items, and it’s nothing too expensive, then by all means shop with Dabs if they’re the cheapest. Otherwise keep clear is my advice!

]]> By: Peter Judge http://www.gringod.com/2005/02/14/more-trouble-with-dabscom/comment-page-1/#comment-30779 Peter Judge Mon, 03 Dec 2007 11:34:15 +0000 http://www.gringod.com/archives/2005/02/14/more-trouble-with-dabscom/#comment-30779 Thanks all for this message. It comes up at the top of a Google search for "Dabs Phone Number", and has helped me get in touch with Dabs. I too paid for next day delivery and heard nothing for a week. Email and chat seem to be useless for getting in touch with Dabs. I dialled the phone number above, and the person I spoke to said, "This is marketing, would you like to put me through to customer service?" I asked for a number for customer service, in case the system dropped me, and she said "We don't have a number for customer service." you do now, I thought, and you are it. Customer service apologised, promised to chase the order and offered to refund the premium delivery charge. Let's hope it works, but if not, at least I have a phone number. Peter Thanks all for this message.
It comes up at the top of a Google search for “Dabs Phone Number”, and has helped me get in touch with Dabs.

I too paid for next day delivery and heard nothing for a week.

Email and chat seem to be useless for getting in touch with Dabs.

I dialled the phone number above, and the person I spoke to said, “This is marketing, would you like to put me through to customer service?”

I asked for a number for customer service, in case the system dropped me, and she said “We don’t have a number for customer service.”

you do now, I thought, and you are it.

Customer service apologised, promised to chase the order and offered to refund the premium delivery charge.

Let’s hope it works, but if not, at least I have a phone number.

Peter

]]> By: Pete http://www.gringod.com/2005/02/14/more-trouble-with-dabscom/comment-page-1/#comment-26277 Pete Wed, 26 Sep 2007 16:29:09 +0000 http://www.gringod.com/archives/2005/02/14/more-trouble-with-dabscom/#comment-26277 Unbelievable, I've just bought through dabs some items and paid a hefty price for "next day delivery". Next day delivery for them seems to be not the next day. I unfortunatley had to enter the chat room for dabs as there is no number to dial. A blonde girl's face appears however I am promptly connected to "Steve". Steve I can only assume put me 7th in the queue because his internet porn was taking up more bandwidth and so couldn't accommodate me until it had fully downloaded. I compared dabs with a few other companies. But unfortunatley they were cheaper on price so I went with them. FAILURE! Unbelievable, I’ve just bought through dabs some items and paid a hefty price for “next day delivery”. Next day delivery for them seems to be not the next day.

I unfortunatley had to enter the chat room for dabs as there is no number to dial. A blonde girl’s face appears however I am promptly connected to “Steve”. Steve I can only assume put me 7th in the queue because his internet porn was taking up more bandwidth and so couldn’t accommodate me until it had fully downloaded.

I compared dabs with a few other companies. But unfortunatley they were cheaper on price so I went with them.

FAILURE!

]]> By: Patrick http://www.gringod.com/2005/02/14/more-trouble-with-dabscom/comment-page-1/#comment-25552 Patrick Wed, 12 Sep 2007 16:49:37 +0000 http://www.gringod.com/archives/2005/02/14/more-trouble-with-dabscom/#comment-25552 I recently had a problem with them regarding non delivery of goods, customer services is a joke. 17 days after my order was "despatched" and after several contacts by live chat and email they decided to get up off their a***s and do something about it. They sure know how to lose customers. I recently had a problem with them regarding non delivery of goods, customer services is a joke. 17 days after my order was “despatched” and after several contacts by live chat and email they decided to get up off their a***s and do something about it. They sure know how to lose customers.

]]> By: Bart http://www.gringod.com/2005/02/14/more-trouble-with-dabscom/comment-page-1/#comment-25232 Bart Thu, 06 Sep 2007 13:18:18 +0000 http://www.gringod.com/archives/2005/02/14/more-trouble-with-dabscom/#comment-25232 Ive had problems with products being delivered that are not as described, were supposed to be new but are blatantly second hand. I emailed Steve Minshull and got an out of office reply saying to email: csmanager@dabs.com if that is any help to you guys. Ive had problems with products being delivered that are not as described, were supposed to be new but are blatantly second hand.

I emailed Steve Minshull and got an out of office reply saying to email: csmanager@dabs.com if that is any help to you guys.

]]> By: Michael Brown http://www.gringod.com/2005/02/14/more-trouble-with-dabscom/comment-page-1/#comment-25039 Michael Brown Mon, 03 Sep 2007 10:37:11 +0000 http://www.gringod.com/archives/2005/02/14/more-trouble-with-dabscom/#comment-25039 I had a problem with a return to dabs.com; they had returned some of the returned items back to me. I called 0870 429 3700, explained the situation, and was put through to a Customer Services Supervisor, who resolved the issue within about five minutes. I had a problem with a return to dabs.com; they had returned some of the returned items back to me. I called 0870 429 3700, explained the situation, and was put through to a Customer Services Supervisor, who resolved the issue within about five minutes.

]]> By: ToneLeMoan http://www.gringod.com/2005/02/14/more-trouble-with-dabscom/comment-page-1/#comment-15022 ToneLeMoan Wed, 24 Jan 2007 09:46:33 +0000 http://www.gringod.com/archives/2005/02/14/more-trouble-with-dabscom/#comment-15022 Hey thanks so much for this article GrinGod and specifically for your reply Nanoe. I too was having problems with Dabs - I'd sent a reply to their stupid security check email and was just getting no response, their live chat was always down and I just felt like my order was getting nowhere. A quick Google later and an email sent to all 3 of the addresses in your comment got me a response from a human IN 5 MINUTES FLAT - an apology and my order had been released. I've noticed that they consistently have the cheapest prices these days but that their customer services has gone to pot. I'd rather the old Dabs -competitive prices and top service. *sigh* that's the way of the world I suppose - I guess they'll be upgrading from sponsors of Fulham FC to Chelsea next year... ;) Hey thanks so much for this article GrinGod and specifically for your reply Nanoe. I too was having problems with Dabs – I’d sent a reply to their stupid security check email and was just getting no response, their live chat was always down and I just felt like my order was getting nowhere. A quick Google later and an email sent to all 3 of the addresses in your comment got me a response from a human IN 5 MINUTES FLAT – an apology and my order had been released. I’ve noticed that they consistently have the cheapest prices these days but that their customer services has gone to pot. I’d rather the old Dabs -competitive prices and top service. *sigh* that’s the way of the world I suppose – I guess they’ll be upgrading from sponsors of Fulham FC to Chelsea next year… ;)

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