Comments on: A brighter future for Dabs.com http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/ Randomised nonsense. Tue, 13 May 2025 05:33:38 +0000 hourly 1 https://wordpress.org/?v=3.9.40 By: k kong http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/comment-page-1/#comment-95090 Fri, 15 Jan 2010 14:02:58 +0000 http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/#comment-95090 I bought a Tv from dabs on 19/12/09. The website says delivery bewteen 1-3 days, not realising that I had to keep someone indoors for 3 days as UPS does not bother to tell you which day. Ok item received on 24/12/09 but on very careful opening and taking it out there was a large crack though the base. Since the 24/12/09 I have emailed, chat with their rep and finally used the 0870 number and then today it was to be picked up UPS guy called and says there is no record of a request for pickup can I rebook a pickup. I have used dabs over the years and this let down means I will never trust them any longer.

]]> By: GG http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/comment-page-1/#comment-94893 Thu, 14 Jan 2010 11:24:24 +0000 http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/#comment-94893 0870 4293120

The above is a well hidden phone number for the new BT/DABS customer service team if you can call them that.

I receiving appalling service with goods not arriving.

Just a heads up if you’re looking for a person to speak to.

]]> By: Chris http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/comment-page-1/#comment-63685 Mon, 27 Apr 2009 22:44:39 +0000 http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/#comment-63685 Not even going to poke at the Dabs worshipper in the comments… Just ain’t worth the time. The fact people have had problems with them just goes to show they aren’t that great and just because they got it right with two people who commented doesn’t mean they got it right with anyone else…. Especially not me. 12 emails (one reply – automated) and 3 weeks later, I’ve given up dealing with them and gone to Trading Standards. I bought a “new” case and ended up with a buckled panel, a psu with a rattling fan and scratches within the case (along with missing screws) – yep, you got it! They sold me a returned or second hand case! Customer service – NON EXISTENT.

To anyone passing this page who is contemplating using them, THINK TWICE. I’ve used Novatech and Overclock, they’ve been pretty good so far and I’m waiting on another order from Overclock this week…

]]> By: al http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/comment-page-1/#comment-61928 Tue, 31 Mar 2009 19:17:20 +0000 http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/#comment-61928 Dabs is the second most effin inefficient company I have ever used (it247 being the first one). Bought two or three times from Dabs over a period of 3 years. Got only one order delivered after 3 weeks. Wanna know which one? Bloody effin contract on Cisco router which is normally EMAILED as it is paperless. Effin dumbfux couldn’t figure that out and were chasing order all over their system. I am not so pissed off with cust service people as they are 9-5 nobodys but am more pissed off with the entire irresponsibilty. Anyway, placed my last order with them 4 days back hoping to get it processed on Monday and delivered today so that I could still claim additional 2 years mfg warranty (promotion from printer mfg). Now as usual they completely fcuked up the order and it became ‘suspended’. Reason? Bloody useless senior smartypants decided that putting ‘Now accepting paypal’ banner would bring more business. Well I paypaled but the payment was not confirmed on their end for no effin reason. Cancelled the order. Missed extended warranty. Will shop elsewhere from now on. ebuyer anyone?

]]> By: Adrian Ritchie http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/comment-page-1/#comment-51137 Sat, 25 Oct 2008 16:59:05 +0000 http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/#comment-51137 @Devil’s Advocate: The point is not so much how frequently or how many customers have a bad service experience but more how bad the customers experience is when things do go wrong.

Should it really be necessary to so far as to threaten legal action just because a product is faulty, or the wrong item is sent?

]]> By: Devil's Advocate? ;) http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/comment-page-1/#comment-51107 Sat, 25 Oct 2008 11:12:42 +0000 http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/#comment-51107 I agree with Terry, never had any problem with dabs. I’ve bought numerous things from their website, both for home use and from their business site for work, and only once have I had to return something. This wasn’t their fault, it was a faulty product. It was collected by the courier when they said it would be and a replacement was sent out swiftly.

Imagine how many thousands of people/businesses order things from dabs every day, compare that with the handful of comments on here spread over, literally, years and you seem to shouting about something that’s not really a problem.

Bit sad really.

]]> By: Michael Foord http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/comment-page-1/#comment-45406 Mon, 01 Sep 2008 22:26:12 +0000 http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/#comment-45406 I’ve had very bad experiences of Dabs as well. They refused to replace a broken laptop and I had to take them to the small claims court – where I won.

]]> By: Hullabamoo http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/comment-page-1/#comment-41121 Fri, 09 May 2008 17:38:15 +0000 http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/#comment-41121 Dabs are a nightmare to deal with when something goes wrong and there seems to be about two people dealing with a million orders on a given day. They’re right up their with my list of horrible customer service companies (which also includes Orange, Quinn Direct, Western Digital).

It’s definitely worth paying a little extra for better service. I’ve made roughly 100 purchases from Amazon and not one has gone wrong, so large ecommerce companies can get it right if they choose to.

]]> By: Terry Hobbs http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/comment-page-1/#comment-35445 Wed, 30 Jan 2008 00:59:25 +0000 http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/#comment-35445 And the point I am trying to make and my comment is despite all of their problems Dabs.com are not SHIT as Ciaran put it.
Any one reading those sort of comments on this blog would be put off from maybe even visiting Dabs site, If they had problems unlike myself (and LUCK did not come into it) I am sure had they gone through the RETURNS procedure this is probably as well organised as the ordering procedure.

Also if BT are now running the show things have not changed! I ordered a laptop Saturday early am and it arrived this morning Tues am.
This is why i felt i should make my comments, and yes I am quite aware what this BLOG is all about and have replied to those who have gone off track a little with
those negative statements about Dabs.com

]]> By: gringod http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/comment-page-1/#comment-35435 Tue, 29 Jan 2008 22:20:17 +0000 http://www.gringod.com/2006/05/02/a-brighter-future-for-dabscom/#comment-35435 Why do you think you are bursting anyones bubble? Everyone else has commented because they have had problems with Dabs.com. That’s not to say that everyone that has dealt with Dabs.com has had problems and it appears that you’ve been lucky so far.

The point of this post and others on my blog are to provide contact information to Dabs.com customers when the other more official channels aren’t working.

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