Archive for the 'Screw' Category

May 02 2006

A brighter future for

Published by under Screw

I’m not sure what effect this is going to have on customer service, but it seems that has been bought by BT. The move has been anounced by BT as an attempt to advance their position in the retail sector.

One of the problems that customers currently face with, when they have support issues, is find a eral person to talk to. Several years ago announced they were to drop telephone customer support in favour of email support. This has lead for many customers to days, weeks even months of delays in try to get a refund or a replacement for a defective product.

The website has recently had a face lift which saw the addition of several useful tools for finding the product you require. also seems to consitently offer the best prices and, when they get their act together, delivery is generally quite quick.

If, under BTs management, the customer support can be vastly improved I may even be tempted to shop at again.

17 responses so far

Nov 03 2005

Legal Attack On

Published by under Screw

A Magistrates court judge in the UK has decided it is legal to launch an email based denial of service (DoS) attack against email servers. The ruling came in a case brought against a teenager who launched an attack against his former employer. The judge decided that although during the attack a large volume of email traffic was being targeted at the server, they could not be said to have caused unauthorised changes as defined by the act.

This brought to thinking about The company has notoriously bad customer services which is handled only via email. How damaging would it be for the company if its customer services department was crippled because it was being flooded by emails?

To be honest I don’t really think that an email DoS could really have much impact on its already appalling levels of service, but its nice to know that we’ve got the legal go ahead to launch such an attack.

So, who’s up for the challenge? (Please note that I am not advocating any illegal activity here!)

No responses yet

Sep 22 2005

Know Your Rights

Published by under Screw

For those of you out there that are being f**ked over by, or are thinking of making a first time purchase from them, you may find some solace in this article by Ian Betteridge.

The article is an overview of some of the rights of consumers in the UK and gives a good guide to your rights when buying goods and to the level of service you should expect if anything goes wrong.

Link from BoingBoing

5 responses so far

Jul 18 2005

The Joy of Dabs

Published by under Screw

Brilliant! I’ve just had my first hit from the domain in a while… the only question is “Why are they looking at my site?”. Is it a customer services / marketing employee being sent to investigate bad press or is it a disgruntled employee?

Any way, prompted by the appearance of the domain in my logs I decided to have another quick search to see what others have to say about Dabs’ bad customers services. I came upon this amusing story by “Chris”.

Its seems from his experience that if you are having trouble with then you should (failing getting a response from Customer *cough* Services) try contacting Bolton Trading Standards with your complaint. I don’t have the contact details for them but will try and find them. Chris also offers some good advice as to how you handle a complaint with You should remember to keep a record of all correspondence with and NEVER be abusive otherwise you’ll loose all your rights.

No responses yet

Jul 13 2005

Another Contact

Published by under General,Screw

I was just using Google to see how hhigh in the ranking I am (5th if you search for Dabs contact) and I came across another contact on the CNetChannel website.

I have no idea if this person still works for Dabs or if this number is still valid for Dabs:

Louise Derbyshire
Phone: +44 (0)870 429 3701

2 responses so far

Apr 06 2005

More Contacts

Published by under Screw

I’m not sure how recent these contact details are so I don’t guarantee getting any results:

person:       Paul Sharrock
address: plc
address:      Direct House
address:      Wingates Industrial Park
address:      Westhoughton
address:      Bolton
address:      BL5 3XD
address:      UK
phone:        +44 1942 853451
fax-no:       +44 1942 857451

There is also these company details which I don’t think I’ve posted on my site before: PLC 
Direct House, Lancaster Way
Bolton, Greater Manchester BL5 3XD
Phone: +44 (0)1942 853100
Fax: +44 (0)1942 857100

23 responses so far

Apr 06 2005

New Anti-dabs Email Address

Published by under Screw

Every day I get people visiting my website in the hope of finding out some nuggets of information that might help them contact a really person and the now very un-personal I have in the past posted telephone numbers for Dabs,.com and [work] email addresses of their employees in the hopes that atleast some visitors to my site will get the answers they deserve.

I am now able to offers visitors to my site an email address to which they can send any pieces of information which you feel could help my website. Whilst I personally am not able to assits in any customer disputes there may be other people out there reading my site that can.

The email address is:

12 responses so far

Feb 14 2005

More Trouble with

Published by under Screw

Oh the pain, the pain! Its such a pain in the a*se trying to get Dabs to do anything.

My current problem with is that I have decided that I’m not going to be using their not quite so wonderful services any more. Therefore, I would like to delete my details from their system just incase the decide to violate the data protection act and perform unauthorised processing on my personal data.

Continue Reading »

20 responses so far

Dec 09 2004

Yet more details

Published by under Screw

As I continue my war against (they tried to screw me with a Canon Ixus 500… owww!) I have dug up yet more contact details for the “low price – low customer care” company.

These details were obtained from the Network Solutions whois search results for

Administrative Contact   :   	 
  Fletcher, Steven
  Direct House, Lancaster Way
  Bolton, Greater Manchester BL5 3XD

  Phone: +44 (0)1942 853488
  Fax: +44 (0)1942 857488

I’ve had another look on the Whois records for Dabs, and it appears that they have a different record for their entry. If you’ve had no luck with the previous numbers you may like to try this contact (I’m not sure if this John Fletcher and the Steven Fletcher above are related!?):

Administrative Contact:
    Fletcher, John
    Direct House
    Wingates Industrial Park
    Bolton, Lancashire BL5 3XD
    0870 129 3348

24 responses so far

Oct 08 2004

A light at the end of the tunnel!

Published by under Screw

I have finally got a response from saying that they have authorised the return of my camera. So I’ve now got to package it up and post it off to them.

Will pull though in the end with their dignity still in tact? Or will they make a pigs ear of the returns process as well?

Watch this space!!!

No responses yet

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