Archive for September, 2004

Sep 26 2004

Sunny Sunny Spain

Published by under General

Here I am in sunny Spain. I’ve been here since last sunday with Shane and Helen. We started in Alicante, where we stayed for a couple of nights. Then on to Valencia, where we stayed in the Eurstars Gran Valencia (very nice ***** hotel!!!) And now we’re at the Port Aventura theme park in Salou. Just spent the morning in the Costa Caribe water park and we’re just about to have lunch then sit out by the pool.

Still haven’t found out from dabs.com whats happening about the camera… No doubt nothing will get sorted until I get back from holiday.

No responses yet

Sep 18 2004

Here at last!

Published by under General

I finally got to London today at about 11:30am, only 3 hours late!!!

I checked into the Gatwick Hilton and have got a rather nice room… thanks to Shanes gold card upgrades. Shame we’re only here until 5am tomorrow.

Spent a day in London (sorry, make that afternoon as I spent the monring in Guernsey). Had lunch at Tai, a chinese vegan restaurant just off Soho square, you get an all you can eat meal and all you can drink jasmine tea for just 6!

I’m now back in the executive lounge of the Gatwick Hilton drinking complementary beers!!!! yay!

One response so far

Sep 18 2004

Start as you mean to go on.

Published by under General

Or not as the case may be. If I carry on like this I may never get to spain!

What am I talking about? Due to an unfortunate set of circumstances I am currently sat at my desk at home writing this rather than being in London as I should be! The reason for this is that I was a little late in leaving my house this morning (suddenly remembering to pack t-shirts can really slow you down!) and it seems that FlyBE.com has suddenly got really anal about closing the departure gates 30 minutes before the flight is due to depart.

I got to the check-in desk 25-30 minutes before the departure time only to find that the gate had just been shut. However, it’s not that unusual for people to be still queuing at the check-in desk only 15 minutes prior to their flights departure. I guess the FlyBE.com women must just be having one of their…. moments.

One response so far

Sep 16 2004

The saga continues

Published by under General

I just received another email from dabs.com. Apparently it is not company policy to refund beyond the amount which a customer has paid for their order. Therefore they will not refund the extra 40 which I have had to pay out to buy the camera elsewhere.

I’ve sent them a reply… now to wait and see what happens.

No responses yet

Sep 16 2004

Apple does xored

Published by under Bookmarks

I’m still trying to find reasons why I shouldn’t get a mac G5, but when you see Apple touting xored::TruStudio it really is difficult to see what there is to hate about Macs?

Please will someone give me a slap and tell me why PCs are so great?!?!

One response so far

Sep 16 2004

Not Supprised Really

26 hours later and still no reply. But I’m not really supprised.

Dabs.com is only handling support requests via their online request form and their support staff only work between 9am and 5pm. They also seem to have no conecpt in their support system for prioritising requests… so the honest bloke that received two printer cartridges instead of one will have the same priority as someone that paid several hundred pounds for a camera that has subsequently gone missing.

As a result, Dabs.com not only has genuine support requests coming in, but they are probably being in-undated with complaints about customers… which also appear to have no distinction on their support request form. These complains also have the same priority as the support requests.

Are you seeing the picture? Thats right, the further behind dabs.com falls with support requests, the more support requests they will receive.

As far as I can tell they have several options:

  1. Provide a priority option on the support form allowing customers to priortise their request.
  2. Make a clear distinction between support and complaint requests.
  3. Keep the support lines open longer, the fact that all communication is done via email means that the support lines could be open 24hrs.
  4. Re-introduce a telephone line. There is nothing more satisfying than talking to a human being, even if the problem gets resolved in the same time frame.
  5. Provide a support tracking system so customers can see how close to the front of the queue their request is

9 responses so far

Sep 16 2004

Dabs is just taking the p**s

I have just received an email from the dabs.com support team. I would like to post the whole of the contents of the email here, but due to a copyright notice in the email and the fact that my website is hosted outside of Guernsey I am not able to do this. However, I can disclose my own interpretation of what I believe the email was about.

THEY SHIPPED MY CAMERA TO FRANCE!!!!!!!!!!!!!
What f**king muppets!!!!!!

The options they have given me are:

  1. When they get the camera back they will re-send it to France… err… sorry, Guernsey.
  2. I order a new camera and pay for it and when they receive the camera they put it back in their warehouse and refund me.

Ok, fair enough. If I get it next-day courier I might get it on time with the second option… but wait, they’re out of stock!!!!! As a result I’m not getting a camera from them before I head off to Spain.

I’ve sent them an email saying that I would like for them to refund the price of the camera plus the extra that I have to pay to buy the camera locally. Like they’re gonna do that!!! Needless to say I’m not holding my breath.

No responses yet

Sep 16 2004

xored::TruStudio M4

I got an email late last night informing me that xored::TruStudio M4 has been released. M4 is available for download from http://www.xored.com/trustudio/download
Continue Reading »

No responses yet

Sep 15 2004

7dayshop.com to the rescue

I have given up hope of any human contact with dabs.com, which is a shame really as they were a really good company.

I have instead resorted to paying an extra 40 and ordering the camera from 7dayshop.com as I can collect the camera from their warehouse here in Guernsey after 3pm tomorrow.

If the camera from dabs.com does happen to arrive tomorrow or friday I will probably return the 7dayshop.com camera as I am perfectly entitled to undar their terms & conditions. Therefore I wont loose out on that 40.

No responses yet

Sep 15 2004

Dabs.com Thumbs down.

Well now, isn’t this interesting. I was having a hunt around the dabs website and came across a “Customers Reviews” page.

Apparently it is for customers who have given dabs a thumbs up!!!… yeah? what about those customers that haven’t?

No responses yet

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