Sep 16 2004
Not Supprised Really
26 hours later and still no reply. But I’m not really supprised.
Dabs.com is only handling support requests via their online request form and their support staff only work between 9am and 5pm. They also seem to have no conecpt in their support system for prioritising requests… so the honest bloke that received two printer cartridges instead of one will have the same priority as someone that paid several hundred pounds for a camera that has subsequently gone missing.
As a result, Dabs.com not only has genuine support requests coming in, but they are probably being in-undated with complaints about customers… which also appear to have no distinction on their support request form. These complains also have the same priority as the support requests.
Are you seeing the picture? Thats right, the further behind dabs.com falls with support requests, the more support requests they will receive.
As far as I can tell they have several options:
- Provide a priority option on the support form allowing customers to priortise their request.
- Make a clear distinction between support and complaint requests.
- Keep the support lines open longer, the fact that all communication is done via email means that the support lines could be open 24hrs.
- Re-introduce a telephone line. There is nothing more satisfying than talking to a human being, even if the problem gets resolved in the same time frame.
- Provide a support tracking system so customers can see how close to the front of the queue their request is
You know… after the next Google dance… I think Gringod.com is going to be high in the rankings for anyone that searched for ‘dabs’…. and possibly ‘shite’ at the same time!!
Just saw the category you added!!!! Classic!!!
I’m thinking about registering the domain name, having it hosted in Guernsey and posing all of the crap email that they sending me on it.
Well, I have a submission aswell!!!!
hey ppl u know how dabs Needs! a credit-card to be entered even tho u want to close u account (yes dabs is that crap i know u want to delete all ur data off there servers) well u can give them fake data and say its FAKE,. click below to get card digits and entre them and then enter a fake address sayin its fake,.
http://www.darkcoding.net/index.php/credit-card-numbers/
hey ppl u know how dabs Needs! a credit-card to be entered even tho u want to close u account (yes dabs is that crap i know u want to delete all ur data off there servers) well u can give them fake data and say its FAKE,. click below to get card digits and enter them and then enter a fake address sayin its fake,.
VISA 16 digit
4716434819767490
4716427416745182
4485101692075510
4539053704478990
4 532204514674974
4925704783285225
4024007170323777
4716891723586896
4539672 852276953
4916328767684913
I’d just like to advise people that whilst I’m leaving these here I can’t be certain that these are acutally fake Credit Card details.
You can find out by ordering a Plasma screen TV… ah what the hell… one for me to!!!
Some day we shall figure out how to hurt the business of this DABS style of commercial pondlife. Most of the large eTailers are at it – no direct contact, complete failure to respond, way outside their own contract terms, and the worst: complete disregard for the value of their customers time. As far as I can tell, their stats are dishonestly compiled too – I have never had a response to anything within the mean time they quote by the hour. Its like Mugabe’s democracy – or expecting a fair treatment from BT… and if we are stupid enough to trust them with our money…
Phew – that’s better.
They are complete high order c**ts.