Dec 09 2004
Yet more Dabs.com details
As I continue my war against dabs.com (they tried to screw me with a Canon Ixus 500… owww!) I have dug up yet more contact details for the “low price – low customer care” company.
These details were obtained from the Network Solutions whois search results for dabs.com.
Administrative Contact : Fletcher, Steven sfletcher@dabs.com Direct House, Lancaster Way Westhoughton Bolton, Greater Manchester BL5 3XD UK Phone: +44 (0)1942 853488 Fax: +44 (0)1942 857488
Update:
I’ve had another look on the Whois records for Dabs, and it appears that they have a different record for their Dabs.net entry. If you’ve had no luck with the previous numbers you may like to try this contact (I’m not sure if this John Fletcher and the Steven Fletcher above are related!?):
Administrative Contact:
Fletcher, John
jfletcher@dabs.com
Direct House
Wingates Industrial Park
Westhoughton
Bolton, Lancashire BL5 3XD
UK
0870 129 3348
Just tried 0870 429 3000 & 0870 429 3010 but they will not let me speak to someone.
and 0870 429 3001 is not a valid number. will post if i find a good number.
according to http://www.clik2complaints.co.uk/sound/viewtopic.php?p=1056
“the accounts no. is….. 0870 429 3440″
it is engaged at time of writing so it must be good
10/10 for the complaint site. I cant stand bullshit sites thaget you to do the work of ordering, take your money and cant muster a single face of support when it goes tits up.
The number for Steven Fletcher works – and through being incredibly polite I got through to customer services. I was told I’d see my refund within 5 days. I asked for a contact number to call in the event that this didn’t happen and was told “we do not have a customer services number”.
If you get to the same point the question to politely ask is “why?” and then, when they fail to answer it by replying “we do things electronically” simply ask “why?” again.
Eventually you’ll leave them in a pool of their own dribble wondering why they do such worthless little jobs, and worse… do them so badly.
When I pointed out that surely the support staff were getting annoyed with the calls coming in through the phone numbers they were legally obliged to publish they didn’t seem to care.
Finally – if it comes to it – the directors home addresses are published by companies house. Perhaps writing in bulk to a director at home would exert the appropriate amount of pressure to get this system changed.
Hmmm… thats food for thought. I shall have to have a dig around and see if I can find the home address for David Atherton.
However, this guy was engaged in e-mailing David Atherton and got the same old “We do things electronically” company line, so I’m not sure how much joy you’d get from sending snail mail to his home address.
If you’re having serious problems with Dabs.com your best bet is probably to contact Bolton Trading Standards.
I would just like to add to this list of dabs complaints, purely to dampen my frustration with the seemingly pointless task of making dabs electronic; how much time can it really save reading the complaints and writing back in response rather than just talking to the person via mouth. I ordered a couple or wireless network cards from dabs and received nothing in goods or correspondance for a couple of weeks. Then they refunded me most of the money (minus the delivery cost) and left it at that, with no email, and certainly no phone call. I fail to understand the sense in not having customer service in such a large company, and cannot believe they have found this to be an acceptable policy…. Grrrr very angry with dabs
Hi Edd,
Sorry to hear about your troubles. This is what happens when a company tries to increase its profits, no matter what happens to the customers.
You might want to give Steve Houston a call. His details are on on of my other Dabs posts: http://www.gringod.com/2004/09/15/dabscom-delivery-problems/
bought a dabs nec laptop to allow me to do wireless. They sent me a laptop with no datacard slot ?! but we a free 3G vodaphone datacard !. Brilliant. So I have a 100 quid vodaphone card with no slot to put it in.
I cannot get any sense from assistance@dabs.com , nearly all auto responses.
Very cheap company. Watch out
Same old, same old, …..failed delivery times with no explanation, appalling customer service. Can’t put enough emphasis not to buy anything from Dabs.con (not a typo). Email to datherton@dabs.com just bounces back as does mail to Steve Minshall.
Hi Mark,
Did you try using the live chat?
It is possible to get through to a real person, so long as they’re not on coffee break.
I have had to bad experiences with dabs.com
first time i bought a laptop from them and broke within 28 days when i trued tio organise a replacement throught dabs it said i had to deal with the supplier. Now under the sales of goods act if it breaks down within 28 days they should produce a replacemnt. after many emails and with computer responses back i founda business account number and after having the phone hung up on me 15 times i eventually got someone to feel sorry for me and he organised a replacement . PERSITENCE IS THE BEST.
The next time my company orderd a monitor from them it broke after 7 months so i thought right i should contact samsung who made the TV. They just about to organise a replacemnt for me. But when i gave them my serial number it was an american model and the warranty is not valid in UK . all they could do was fix it but this would take over a week.
BEWARE DABS.COM SELLS AMERICAN IMPORTS
“BEWARE DABS.COM SELLS AMERICAN IMPORTS”
Why is this a problem?
I’ve had nothing but excellent service from Dabs customer service. Chat gets through first time, always got someone on the phone with little waiting.
When everything works out fine there is no problem with Dabs.com selling US Imports. The problem arises when things go wrong.
Under UK law Dabs.com must handle any warranty claims you may have, unfortunately it can be a little difficult to get them to do this. In the past they have refused to do this and have told me to go direct to the manufacturer. If you try this with a US import, the manufacturer may tell you that your warranty is only valid within the US.
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I ordered lap top from dabs.ie, they charged my account 600euro on 30 oct 07 for it and today is 28 nov 07 and I didn’t recieve anything. according to Parcel Force my lap top was delivered to me on 1 nov 07, but it’s bull shit, I didn’t get anything!! Dabs.ie keep responding to my e-mails that they still didn’t get definite answer from Parcel Force about it. Dabs.ie or Parcel Force are trying to rob me. but I’m not gonna give up, I’m happy to find this website, at least some phone numbers… thanks!!!
Hi Michal, sorry to hear about your problems. Did you use a credit card to purchase the laptop? If you did, I would give them a call and get them to get the money back from Dabs. If not, don’t give in, if you don’t get a positive answer keep asking to be passed higher up the chain of command.
Also, putting pen to paper and writing a letter may help. Make sure you write to someone high up in the company (even by title if you don’t have a name) and mark it as “private and confidential”.
thanks a lot. I’ll try my bank first. If they won’t help me I’ll try the letter then. Thank you Gringod!!
Ive totally had enough of these idiots a Dabs please see below the latest mail Ive sent them .
Will try the numbers you have listed first thing tommorow thanks .
Order Placed 16th November 2007 both my stands came with legs missing and damaged packaging they also arrived separate ! this first was 6 days late !! and the second was 10 days late I have sent over 25 emails and keep getting told 3 days later that a replacment has been sent but its now 4 weeks after payment and still nothing !! I have contacted my solicitor and trading standard and BBCs Watchdog and you still havent even bothered to get a senior member to contact me !!!
Where are my stands?? and if you cant deliver them give me a refundand compensate me for over 8 days of waiting for them !!!
I have also requested your MDs name and full postal address for my solicitor and you can even respond to that !!
You guys are a complete joke and cant wait to see you in court !!
I have as you already know spent hours mailing and taking days off waiting for my paid products!!
Fortunately, my experiences are not as bad as most!!!
I ordered a PC from Dabs on 19th December and paid extra for Next Business Day delivery, waited in all day on the 20th, then found out it had only shipped that day, waited in all day on the Friday…no parcel, no card.
Got through on the online chat to be told they had tried to deliver but no one in….bullshit!!!
Emailed them requesting a refund of the carriage charges as I ended up going to Amtraks warehouse to collect the following day, they replied saying sorry but the courier had tried to deliver, basically calling me a liar.
I have replied threatening legal action, not for the money, but because of the principal, they will not be getting any more of my business.
Dabs is most deffinatly one of the worst online shopping websites on the internet, i ordered 270 pound headphones off them and it has been far too long so i wanted to cancel my order but i cant because the staff are so unhelpful i tried ringing ever number there was only 1 worked and tehy told me they could do nothing the online chat service didnt work i tried to make a new account and it wouldnt let me….i stil havent had any success in cancellig my order and they have taken the money out of my bank when it hasnt even beeen shipped there the biggest scam ever
I too have been abandoned in my hour of need my Dabs.com…
Finding these postings at least supports my frustration.
I will endeavour to contact s human being and let you know how I get on.